Privacy Policy

Privacy Policy

Effective Date: 01 Jan 2025

This Privacy Policy explains how Logiverse (Pvt) Ltd (“Logiverse”, “we”, “us”, or “our”) collects, uses, discloses, and protects your information when you use logiverse.app and related services (the “Service”).

1. Who We Are

Service Name: Logiverse
Website: logiverse.app
Company: Logiverse (Pvt) Ltd
Address: 26B, 1st floor, Alwis Place, Colombo 3, 00300 Sri Lanka.
Email: [email protected]

2. Information We Collect

2.1 Information You Provide

  • Account details (name, email, phone, username, password)
  • Company/organization details (company name, address, tax/VAT info, business settings)
  • Operational data you enter into the system (shipments, orders, invoices, customers, suppliers, and related records)
  • Support requests and communications

2.2 Information Collected Automatically

  • Device and browser information
  • IP address, approximate location (city/country), and network details
  • Log data (pages viewed, features used, access times, referring pages)
  • Cookies and similar technologies (see Section 8)

2.3 Information From Integrations

If you connect third-party services (e.g., email, payment gateways, analytics, shipping tools), we may receive data from them based on your settings and permissions.

3. How We Use Your Information

  • To provide, operate, and maintain the Service
  • To create and manage user accounts and access controls
  • To process transactions and generate invoices/records
  • To send service-related notifications (security alerts, OTP, password resets, system messages)
  • To provide customer support and respond to inquiries
  • To improve performance, features, and user experience
  • To prevent fraud, abuse, and unauthorized access
  • To comply with legal obligations and enforce our terms

4. Legal Bases (If Applicable)

Depending on your location, we process your information under one or more of these legal bases: consent, contract necessity, legitimate interests, and legal compliance.

5. How We Share Information

We do not sell your personal data. We may share information in these situations:

  • Service Providers: hosting, cloud infrastructure, email delivery, analytics, payment processors, error monitoring, customer support tools
  • Business Transfers: merger, acquisition, restructuring, or asset sale (with appropriate safeguards)
  • Legal Requirements: to comply with law, court orders, or to protect rights and safety
  • With Your Instructions: when you enable integrations or share data with other users/partners

6. Data Retention

We retain personal data only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion (see Section 11), subject to legal and operational requirements.

7. Data Security

We use administrative, technical, and organizational security measures designed to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings. Disabling cookies may affect some functionality.

9. International Data Transfers

Your information may be processed in countries other than your own, including where our hosting providers or service partners operate. We take steps to ensure appropriate safeguards for international transfers where required.

10. Children’s Privacy

Logiverse is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children.

11. Your Rights & Choices

Depending on your location, you may have rights such as access, correction, deletion, restriction, objection, and data portability. You can:

  • Update your profile information in your account settings
  • Request access or deletion by contacting: [[email protected]]
  • Opt out of non-essential marketing emails (if any) using the unsubscribe link

12. Account & Customer Data (Business Users)

If you use Logiverse as a business, you may upload business records (such as customers, invoices, shipments, etc.). In many cases, you control that data and decide how it’s used within your organization. We process such data to provide the Service and as instructed by you.

13. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the “Effective Date” and may notify you through the Service or by email if changes are significant.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:
Email: [email protected]
Address: Logiverse (Pvt) Ltd

Note: This template is provided for general informational purposes and does not constitute legal advice. Consider consulting legal counsel to ensure compliance with applicable laws (e.g., GDPR, CCPA/CPRA, Sri Lanka PDPA, etc.).